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FAQ's

At SIRS-E, quality and customer support are of highest priority. Our response team is doing their best to answer all your questions in a timely manner and provide you with great service. The following are the most frequently asked questions in order to assist with your immediate LED strip or DMX control needs. If your question is not listed or would like to keep up with our SIRS-E products, you may also find more information about our specific products and their maintenance on our YouTube channel. You may also check out the latest in LED technology on our blog here.

If you still feel that you may need specific help, fill out our contact us form and a representative will contact you as soon as possible.

LED Strips
Q:
What size is an LED diode in a 5050 and 3528 strip?
A:
5050 LED Light Strips have an LED diode size of 5.0mm x 5.0mm and the 3528 LED Light Strips have an LED diode size of 3.5mm x 2.8mm.
Q:
Between the 5050 or 3528 strips, which is brightest?
A:
Brightness of the LEDs depends on the quality of strip you purchase, not the size of the LED. 5050 LED Strips would be a little brighter than 3528 LED Strips, but only because the actual diode giving off light is bigger on the 5050 LED.
Q:
What is the difference between single and dual density?
A:
Single and dual density refers to the amount of LED diodes per meter. For example, a typical single density strip has 30 LED diodes per meter while a typical dual density strip has 60 LED diodes per meter.
Q:
How do I connect an LED strip to a DMX cable?
A:
The DMX LED Strip comes equipped with a 5 Pin XLR Connector. You just connect that to a DMX to RJ45 Cable to use with your computer.
Q:
Are your LED strips sensitive to music or sound?
A:
Our LEDs could easily react to music or sound with the help of lighting control software.
Q:
Can I cut an LED strip into small pieces?
A:
Yes, you can cut the strips into segments. Be sure to cut only on the designated points of the strip.
Q:
Do single color light reels (red, green, blue) have a 2 or 4 point connection?
A:
All single color LED Light Strips (including White variations) will have a “2 point connection”.
Q:
Won’t a $10.00 strip be as good as $100.00 strip?
A:
Cheap strips are great for low risk, or low budget jobs where quality doesn’t really matter. But if you have a high cost job, where your reputation depends on the performance of the products you install, you can be assured that our strips are thoroughly tested, and engineered for ultimate performance. Not to mention we offer full support and always answer calls and emails.
Flickering
Q:
Why am I seeing a flickering effect with the naked eye?
A:
Your power supply may be under-powered for the application. A power supply with a larger current may solve the problem.
Q:
I have an LED strip that I use to illuminate video scenes with but I want to remove flickering. What accessories do I need?
A:
The LED-CON2-R2 has a refresh rate of 5.2kHz. This should help eliminate flickering.
Q:
What do you mean by “This unit runs at X amount of kHz”?
A:
kHz is the current frequency, also known as “Refresh Rate”. Electricity is not constant, it oscillates at different frequencies, depending on how the circuit is put together. The higher the frequency, the less flickering you will encounter with your lights.
Power Supply
Q:
Is there any way to power an LED strip using a USB cable on my computer instead of using a 12V adapter?
A:
Most USB ports will only provide 5V from a computer. These rating are not high enough for a 5m LED strip. We recommend using either a Lithium Polymer battery capable of producing the voltage you need or a 12V adapter.
Q:
Is there a waterproof portable battery?
A:
There is currently no way to 100% waterproof a battery. Although it is technically possible to make a water resistant battery, we do not recommend attempts to waterproof a battery because the smallest amount of liquid may lead to severe damage for your battery.
Q:
If I get a DMX driver, do I have to get the power supply for it or can I just hook it up to my LED strips and power if from the cable I got with the LED strips?
A:
The LED DMX Drivers need an external power supply. Depending on the amount of strip being used, power supply capacity may vary. In most cases, a 200W power supply will suffice.
Q:
I need to power 10 meters of LED strips. Do I need an amplifier to connect two 5 meters LED strips?
A:
You may not need an amplifier if you put power source in the middle and go out left and right with 5 meter runs.
SIRS-E Wireless DMX
Q:
Can I use the anyDMX wireless receiver as an audio receiver?
A:
Unfortunately these Transceivers and Receivers are made for DMX signals not audio.
Q:
How many movers can you loop before you start to drop the DMX signal?
A:
You won’t drop DMX signal as long as you don’t go past 2000FT of daisy chain cable.
Q:
How well do the anyDMX wireless Transceivers and Receivers work with moving-head lights via joystick control?
A:
These wireless DMX units will work great with moving heads, as long as they run on DMX512.
Q:
Will these receivers transmit one color of light at once or it will do all colors at once?
A:
The anyDMX Wireless DMX Transceiver can control up to 512 channels at once, which can be multiple colors at once.
Planning and Custom Diagrams
Q:
I am new to LED lighting concepts and would like to know more about DMX. What DMX interface is right for me?
A:
We are excited to hear you take interest in LED lighting and DMX interfaces. We highly recommend that you check out our YouTube channel or blog first.
Q:
Where can I get a diagram for my project from? I can’t find the relevant section on your website.
A:
We would love to assist you on the planning of your project! You can get started here (a design fee may apply).
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